1. Introduction

Welcome to Swift Drift Logistics. By using our delivery services, you agree to the following terms and conditions. Please read them carefully to understand your rights and responsibilities.

2. Refund Policy

2.1 Overview

Our refund policy is designed to ensure fair and transparent handling of refund requests. We aim to address all refund requests promptly and equitably.

2.2 Eligibility for Refund

Refunds may be considered under the following conditions:

• Cancellations made within 30 minutes of booking.
• If the rider fails to deliver the item within the agreed-upon time frame.
• Proof of booking (e.g., receipt or order number) must be provided.

2.3 Non-Refundable Situations

Refunds will not be issued in the following cases:

• Cancellations made after the rider has picked up the item.
• Requests due to factors beyond our control, such as natural disasters or traffic delays.
• Delivery fees for successfully completed deliveries.

2.4 Refund Process

To request a refund:

• Contact our customer service team.
• Provide proof of booking and relevant delivery details.
• Our team will review your request and notify you of the decision.
• Approved refunds will be processed within 7-10 business days.

2.5 Refund Methods

Refunds will be issued to the original payment method used. For credit card payments, please allow an additional 3-5 business days for the refund to appear on your statement.

2.6 Delivery Fees

Delivery fees are non-refundable except in cases where the rider fails to deliver the item as promised. If a delivery fails due to rider error, both the delivery fee and the service charge will be refunded.

2.7 Rider Performance Issues

If you experience issues with the rider’s performance, such as unprofessional behaviour or mishandling of items:

• Report the issue to us immediately.
• We will investigate and may provide a partial or full refund if the rider's actions are deemed unacceptable.

3. Contact Information

For any inquiries or concerns regarding our refund policy or services, please contact us at:

• Email: support@swiftdriftgh.com
• Phone: 0209099699
• Address: Iron City, near B5 Plus (GS-0749-1422)

4. Changes to Terms

Swift Drift Logistics reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

5. Governing Law

These terms and conditions are governed by the laws of Ghana. Any disputes arising under or in connection with these terms shall be resolved in the courts of Ghana.

Thank you for choosing Swift Drift Logistics. We appreciate your business and are committed to providing you with high-quality delivery services.